FAQ's
Please see below for some of the most frequently asked questions at Hank's (for both online ordering and in house dining).
Questions about Hank's, our products and online ordering.
Is it sourdough?
Yes. Mostly.
Most of our breads are made with using a long slow fermentation and naturally leavened dough.
A few of our popular items such as the Hank's Olive Oil Bun and our Focaccia are made using traditional yeast.
Is it organic?
We use Anita's Organic Flour in the majority of our dough recipes. However, it is mixed with a variety of other ingredients and flours that may or may not be organic.
Can you slice it?
Yes. Depending on what time of day you visit us, and what time of day the bread was made we do offer to slice your bread. However, we do not slice any of our Rye breads. Most loaves can be sliced after 11am. If you have your heart set on a certain loaf but don't want to risk waiting until 11 am (we often sell out), please give us a call to reserve a loaf.
Do you have seating?
We designed Hank's and our menu to be a grab and go location, our sandwiches and salads etc are made ahead of time with the aim of getting food into your hands quickly. However, we do offer a small selection of bar and table seating options.
Do you offer gluten free items?
Yes, and no.
We make a selection of our regular items using gluten free flour, but these sell out quickly most days.
We try to offer something for everyone (including gluten free and vegan options) but we are a bakery first and flour has a way of getting on to every surface no matter how diligent we are. If you are celiac, this is not a great place to dine. We do offer vegan options as well.
Do you offer catiering?
Yes, if you head over to our online ordering page, you will find a selection of pastries, sweets, sandwiches, salads and charcuterie boards which can be ordered and paid for online. If you don't see what you had in mind, please contact Louise via email at louise@hankscowichan.com, and we can discuss your event needs with you in more detail.
How much notice do you need to place an order?
All online orders require 24 hrs. notice. We are closed on Sundays and Mondays, so if you place and order on Saturday afternoon, the next available pickup time will be Tuesday. If you order on a Tuesday at 1pm for Wednesday the system will automatically add 24hrs minimum to the pickup time, so the next available pickup window will be Wednesday at 1pm. If this does not work for you please give us a call to confirm that we can accommodate an earlier pickup time.
Did you get my order?
When you get to the checkout section of the online ordering page, you will be asked to pay for your order in full and provide your email address. An order confirmation will be sent to this email address, if you do not receive one, we do not have your order in our our system. All orders should be placed online, please do not order via voicemail or email - this is not an order confirmation!!!
Do you deliver?
Orders over a minimum amount of $750 are available for delivery within the Cowichan Valley.